Think it’s hard to enroll in ObamaCare? Try getting out of it.
Missouri resident Lesli Hill learned the hard way that terminating an Affordable Care Act plan can be far more difficult than navigating the website to buy one. She spent six weeks being bounced from operator to operator, calling the help line, using the online chat, blasting out emails to anyone who would listen, before ultimately driving to Kansas City last week to enlist her insurance company’s help. Only then was she able to break through the bureaucratic logjam, and cancel her policy.
Here’s her story:
Hill first tried the HealthCare.gov help line, and “literally was on hold for several hours a day,” she said. After multiple attempts, without much luck, she tried the online chat. She was redirected back to the help line. The “script” that operators were reading from did not seem to address how someone could actually cancel a plan.
Hill continued to call the help line around the holidays, and eventually was given the impression that, at last, the plan was terminated.
But then, a $950 premium was withdrawn from her account — which she knew meant she was still enrolled.
Hill went on a blitz, breaking through to another layer at the HealthCare.gov help line. But the answer she was given was that cancellations are handled by a “special department,” the number of which could not be given out.
“He said, ‘I’m not allowed to tell you that,'” Hill told FoxNews.com. “You’ve got to be kidding me.”
They’re not allowed to tell you how to get out of Obamacare. Think about that. Then join the Tea Party, before it’s too late.
She kept pressing, to no avail. Then she got angry.
Hill started shooting emails all over Missouri, to the governor, the state’s two senators in Congress, the Missouri insurance department and others.
Then, as a last-ditch play, she got in her car and drove to Kansas City, hoping Blue Cross Blue Shield would know the “backdoor” to end the coverage.
Fortunately for her, she said the insurance company was helpful, and worked through the federal help line with her until finally reaching someone who, despite not being pleasant about it, said the plan would be discontinued. She later confirmed it was.
Obamacare puts the “fun” in dysfunctional!
Most people would have just given up. You know that’s what they’re counting on. They don’t have to care, they’re the government.